How to Shop at Faubourg during the Covid19 Crisis

First of all, YES, we are OPEN! However, for the health & safety of our community, we are not allowing the public to enter the shop during the pandemic. We still have a TON of great wine, and we're eager to share it with you. We're doing that by taking orders online & over the phone. A personal shopper will hook you up with everything you want, according to price points you set. 

All the details are below- but I assure you: it's easy, and fun! We encourage you to call us at 342-2217, but if you'd prefer to place your order online, you can do that here. 

Just click this button to start your order.

Faubourg Wines is currently OPEN  7 days/week, Noon to 7 PM.

Wednesday Wine Tastings are CANCELLED until further notice.

 

We no longer allow the public to come inside the shop. Please call ahead for delivery or pick-up (see below). If you walk up to the shop, you should still call us on the phone from outside. We will conduct a brief Personal Shopping interview, make selections for you, and take your credit card information via phone. We'll then bring your order out and leave it on the table. Please wait until our staff is a safe distance away before you approach the table to pick up your order. 

What do we mean by Personal Shopping? It means we make selections for you! What you get will be a surprise. It's fun! And we'll be sure to match your price point requests as closely as possible. 

 

We only need a little bit of information about your preferences in order to pick something you'll love. Of course, if you already know exactly what you're looking for, please let us know. 

Our Phone: 504-342-2217  *Do NOT leave a voicemail! We are not able to access our voicemails.

Can't get thru on the phone? If you're a regular customer and you know the drill, you can use our online Personal Shopping Request form for curbside pickup.

Curbside Pickup:

Call our shop during our regular business hours (12-9pm, 7 days). Ask for a pickup. Have some idea what you want, and have credit card ready. 

We will ask you for contact information, credit card number and expiration, and the zip code associated with your credit card. We'll also need to know who is picking up, and when.

Just tell us how many bottles you would like, in what style(s), and at what approximate price points. 

Trust us! We'll make great selections for you. 

Pull up outside the front door between the orange cones. Our staff will bring your purchase to your car. If it takes a few minutes, please be patient. Feel free to call us when you arrive, or stand outside and wave hello through the windows!

Delivery:

For now, we will deliver to the following neighborhoods: CBD/Warehouse, Tremé, FQ, 7th Ward, Marigny, Bywater, St. Roch, Musicians Village, Lower 9, Gentilly. Depending on how things go, we may decide to expand our delivery service. So if you are not in one of these areas, check back. Or, if you have a cluster of a few nearby friends somewhere outside our delivery area, and you all want a delivery, send us an email via the contact form on the web site. Maybe we can work something out! 

Order by phone from a Personal Shopper before 4:30 PM for same-day delivery. Orders received after 4:30 pm will be delivered on the following day. (342-2217 *Do not leave voicemail)

Deliveries will be made daily between 5-7 PM. A person over 21 must be present to receive. 

When you call, have your credit card ready, and know what you want. If it's a big order, it's a good idea to write yourself some notes before you call in. We won't be able to give you a total over the phone, but we'll adhere to your price point requests as closely as possible. 

Just tell us how many bottles you would like, in what style (red, white, sparkling, rosé, etc.), and at what approximate price points. Trust us! We'll make great selections for you. 

Place your order by 4:30 PM for delivery between 5-7 pm daily. Orders placed after 4:30 pm will be delivered on the following day, between 5-7 pm.

Lastly, a note about our safety protocols:

We are down to a staff of 4, plus the owner. No one else enters the shop. We are all monitoring our health constantly, and we check our temps daily before work. 

Each of us is committed to no contact with anyone besides each other and one significant other/family member (at home). Each of these people are voluntarily isolated, as well. We have basically created a tightly knit Faubourg Family/Circle of Trust. Within our closed circle, we all exercise extreme caution at home and at work. Our deliveries are made by the owner, our staff, or occasionally by another member of our closed circle. Outside work, we are staying home. Our disinfecting rituals are constant and thorough. We remain 6 feet away from delivery personnel when we receive products from our distributors. When we deliver to you, we will put your order outside your door, knock or call, and then step far away from your door. 

 

Thank you for your support, and your patience. This, too, shall pass. 

With love and courage, 

~ Your Friendly & Fearless Neighborhood Wine Shop

(504) 342-2217

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